Hopefully you will find answers to some of the most asked questions here at Blaine's Bunker:
Q. Are you just another part of Mantic Games?
A. No, we are 100% independent, we love gaming, we play many different wargames, board games, card games and more, but we decided to concentrate on providing you with high quality, low cost games and could find no better lineup than the one Mantic Games offers. Deadzone, Warpath & The Walking Dead are the games we truly love.
Q. Do you carry all Mantic products?
A. We try to carry as much of the Mantic lineup as possible, throughout 2018 we will offer more and more lines until we carry all current products. The Mantic range is a growing/changing beast so we concentrate for now on the new lines and add older stock on a regular basis.
Q. Many items online say "Restock Expected" when will this happen?
A. We order from Mantic on a regular basis (up to twice a week), so if Mantic have the item in stock we can order it in so you never have to wait long for a current item.
Q. Why would I buy from Blaines's Bunker if I can go direct to Mantic Games or somewhere else?
A. Mantic are great, before we started Blaine's we used their store & have used many other stores, however we believe as a small family run business we not only offer overall better pricing by being able to discount 365 days a year but also a personal approach to our customers orders. If you have a problem with an order at Blaine's Bunker, you will have the undivided attention of at least one of us.
Q. Do you have a physical store I can visit?
A. We're working on that right now, with a view to launch in the first half of 2018, we have a location in Worcester town centre that when ready will be open for the public to view games on display, purchase in store, pickup online orders & play a game or two in the evenings with a friendly bunch of guys.
Q. Does Blaine's Bunker have a phone number as I prefer to speak to someone?
A. No, first point of contact is always online or via email & we try to answer all enquiries within an hour or two, but we are happy to phone you if needed. We took this decision as you may not always be able to speak to the right person & waiting to get a proper answer is better than getting a wrong one or even worse waiting on hold for an hour as we pack and post orders.
Q. Do you ship Mantic products worldwide?
A. No, not at the moment, this may change in the future but we like the personal, local touch, its much easier for us to deal with things in the UK and being small we cannot always offer International shipping rates at a cost others can.
Q. What shipping rates do I have to pay?
A. Shipping costs are an online stores worst nightmare, we at Blaine's Bunker try to offer great value for money on shipping but it's constantly under review until we hit that sweet spot. Currently we offer 2 tiers of UK shipping and one for the Republic of Ireland, using Royal Mail, MyHermes & UPS when needed. Here is our latest breakdown of standard UK shipping costs, fully tracked deliveries start at £9.95:
Q. Can I return an item?
A. Yes of course, Blaine's Bunker knows it is not always easy to buy online, if you change your mind just contact us to let us know you don't want the product with 14 days & return it to us unopened in the condition it arrived & we will offer a refund minus the postal costs. If an item is faulty we will refund return postal costs (up to £3.95) & either replace or fully refund your purchase. Blaine's Bunker wants you to be happy with your purchase, if you're happy then you come back to us, simple business sense.
Q. Do you part ship orders so I don't have to wait for restocks/pre-orders?
A. No, we offer Mantic products at discount prices, if we part ship orders it drives costs up too high & ruins the discount we offer to others.
Q. Does Blaine's Bunker offer a discount/point scheme?
A. Not right now but things change, we offer the Mantic range at discount all year round but we are investigating a loyalty scheme to launch later in 2018.
Q. Can I buy other products from you other than Mantic games?
A. No, we believe Mantic offer the best range at a price point, it's easier for us to concentrate on one brand, we play Mantic games, we are fully committed and work closer with Mantic month on month. However when the store opens we are happy to play other games in the evening, we won't turn gamers away & perhaps you may just fancy a change from that Tyranid or T'au Empire army and join us in the Deadzone or in Mantica for Kings of War.
Q. Who is Blaine?
A. Now that's a question! Mercenary, Bounty Hunter, Xtreme Sponsor, Warlord, Blaine is a being of many titles - none of which come close to actually describing this cross-dimensional renegade. But we love him and Mantic very kindly let us use his name, face and body for Blaine's Bunker, thanks Mantic, we love you guys!